MSDS-Europe Customer Support Program
Because chemical safety is built on trust…
MSDS-Europe – Customer Support Program
The goal of our Customer Support Program
We believe that high-quality service in the field of chemical safety can only be achieved through close and effective communication. ToxInfo’s organisational culture is defined by customer-focused thinking; therefore, we created our Customer Support Program so that every customer can benefit from long-term advantages. The service provider’s support does not end with delivery of the order.
Key Client Status
By appointing a personal contact person, we establish a more efficient, forward-looking cooperation and can provide higher-quality support in the field of chemical safety.
Benefits of a personal contact person
- Professional questions are answered directly by the contact person.
- The entire order process is managed by one person, who can explain the current status at any time.
- The contact person can provide personalised advice.
- The delivery schedule is adjusted to the customer’s needs.
- Administrative support is provided even during order preparation (e.g. comparing the product portfolio with existing Safety Data Sheets and label drafts).
Additional payment options
- Instead of a pro forma invoice, you can pay after the order has been delivered.
- Individual payment terms.
Guaranteed prices
- For key clients, we can guarantee prices through a general framework contract, providing fixed prices and quantity discounts for the entire year.
Accelerated order process
- Instead of completing the usual order form, only the product data that are professionally relevant and essential to completing the current order are required.
Conditions of Key Client Status
Regardless of the threshold, after the second collaboration we appoint a personal contact person for the customer. The contact person will contact the client so that, later on, every issue related to chemical safety can be managed directly via the provided contact details.
Quantity discounts if you are planning for the long term
Long-term cooperation for chemical safety…
Quantity discounts related to the preparation and translation of Safety Data Sheets are not limited to one-time orders; with a contract, they can also be applied to Safety Data Sheets ordered on a monthly or quarterly basis.