{"id":20670,"date":"2020-03-11T08:54:23","date_gmt":"2020-03-11T08:54:23","guid":{"rendered":"https:\/\/www.msds-europe.com\/?page_id=20670"},"modified":"2026-02-18T14:05:07","modified_gmt":"2026-02-18T14:05:07","slug":"programme-support-client-msds-europe","status":"publish","type":"page","link":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/","title":{"rendered":"Programme de Support Client MSDS-Europe"},"content":{"rendered":"<p><em>Parce que la s\u00e9curit\u00e9 chimique est fond\u00e9e sur la confiance\u2026<\/em><\/p>\n<p style=\"text-align: right;\"><em><a href=\"https:\/\/www.msds-europe.com\/fr\/\">MSDS-Europe<\/a> \u2013 Programme de support client<\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-20671 alignright\" src=\"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg 300w, https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-150x150.jpg 150w, https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1.jpg 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #333333;\">L\u2019objectif de notre programme de support client<\/span><\/h3>\n<p style=\"text-align: justify;\">Nous pensons qu\u2019un service de haute qualit\u00e9 dans le domaine de la s\u00e9curit\u00e9 chimique ne peut \u00eatre assur\u00e9 que gr\u00e2ce \u00e0 une communication \u00e9troite et efficace. La culture organisationnelle de ToxInfo a \u00e9t\u00e9 fa\u00e7onn\u00e9e par une approche centr\u00e9e sur le client ; c\u2019est pourquoi nous avons cr\u00e9\u00e9 notre programme de support client afin que chaque client puisse b\u00e9n\u00e9ficier, sur le long terme, des avantages qu\u2019il offre. Le support du prestataire de services ne s\u2019arr\u00eate pas \u00e0 la livraison de la commande.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\">Statut de client cl\u00e9<\/h2>\n<p style=\"text-align: justify;\">En d\u00e9signant une personne de contact d\u00e9di\u00e9e, nous \u00e9tablissons une coop\u00e9ration plus efficace et pouvons fournir un support de meilleure qualit\u00e9 dans le domaine de la s\u00e9curit\u00e9 chimique.<\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\">Avantages d\u2019une personne de contact d\u00e9di\u00e9e<\/h4>\n<ul>\n<li style=\"text-align: justify;\">Les questions techniques re\u00e7oivent une r\u00e9ponse directe de la personne de contact.<\/li>\n<li style=\"text-align: justify;\">L\u2019ensemble du processus de commande est g\u00e9r\u00e9 par une seule personne, qui peut \u00e0 tout moment vous informer de l\u2019\u00e9tat d\u2019avancement.<\/li>\n<li style=\"text-align: justify;\">La personne de contact peut fournir des conseils personnalis\u00e9s.<\/li>\n<li style=\"text-align: justify;\">Le calendrier de livraison est adapt\u00e9 aux besoins du client.<\/li>\n<li style=\"text-align: justify;\">Support administratif en parall\u00e8le de la pr\u00e9paration de la commande (par ex. comparaison du portefeuille de produits avec les fiches de donn\u00e9es de s\u00e9curit\u00e9 et les projets d\u2019\u00e9tiquettes existants, examen de l\u2019historique li\u00e9 \u00e0 l\u2019enregistrement du produit).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\">Modalit\u00e9s de paiement<\/h4>\n<ul>\n<li style=\"text-align: justify;\">Au lieu d\u2019une facture pro forma, vous pouvez payer apr\u00e8s la livraison de la commande.<\/li>\n<li style=\"text-align: justify;\">D\u00e9lai de paiement personnalis\u00e9.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\">Prix garantis<\/h4>\n<ul>\n<li style=\"text-align: justify;\">\u00c0 la demande de nos clients cl\u00e9s, nous garantissons nos prix dans le cadre d\u2019un contrat-cadre, incluant des prix fixes et des remises de quantit\u00e9 pour toute l\u2019ann\u00e9e.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\">Processus de commande acc\u00e9l\u00e9r\u00e9<\/h4>\n<ul>\n<li style=\"text-align: justify;\">Au lieu de remplir le formulaire de commande habituel, seules les donn\u00e9es essentielles et techniquement pertinentes du produit sont n\u00e9cessaires pour traiter la commande en cours.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\"><span style=\"color: #333333;\">Conditions du statut de client cl\u00e9<\/span><\/h4>\n<p style=\"text-align: justify;\">Quelle que soit la valeur de la commande, \u00e0 partir de la deuxi\u00e8me collaboration, nous d\u00e9signons une personne de contact d\u00e9di\u00e9e. Celle-ci prendra contact avec le client afin que toute question ult\u00e9rieure li\u00e9e \u00e0 la s\u00e9curit\u00e9 chimique puisse \u00eatre trait\u00e9e directement, sur la base des informations d\u00e9j\u00e0 fournies.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\">Remises de quantit\u00e9 en cas de planification \u00e0 long terme<\/h2>\n<p style=\"text-align: justify;\"><em>Coop\u00e9ration \u00e0 long terme pour la s\u00e9curit\u00e9 chimique\u2026<\/em><\/p>\n<p style=\"text-align: justify;\">Les remises de quantit\u00e9 li\u00e9es \u00e0 l\u2019<a href=\"https:\/\/www.msds-europe.com\/fr\/fiche-de-donnees-de-securite-etablissement-elaboration\/\">\u00e9laboration<\/a> et \u00e0 la <a href=\"https:\/\/www.msds-europe.com\/fr\/traduction-fiches-de-donnees-de-securite\/\">traduction des fiches de donn\u00e9es de s\u00e9curit\u00e9<\/a> ne sont pas disponibles uniquement pour une commande ponctuelle : en cas de contrat, elles peuvent \u00e9galement s\u2019appliquer aux fiches de donn\u00e9es de s\u00e9curit\u00e9 command\u00e9es mensuellement ou trimestriellement.<\/p>\n<p style=\"text-align: right;\"><a href=\"https:\/\/www.msds-europe.com\/fr\/fiche-donnees-securite-accord-contractuel\/\"><em>Informations suppl\u00e9mentaires<\/em><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Parce que la s\u00e9curit\u00e9 chimique est fond\u00e9e sur la confiance\u2026 MSDS-Europe \u2013 Programme de support client &nbsp; L\u2019objectif de notre programme de support client Nous pensons qu\u2019un service de haute qualit\u00e9 dans le domaine de la s\u00e9curit\u00e9 chimique ne peut \u00eatre assur\u00e9 que gr\u00e2ce \u00e0 une communication \u00e9troite et efficace&#8230;.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"class_list":["post-20670","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Programme de Support Client MSDS-Europe. Rejoignez-le!<\/title>\n<meta name=\"description\" content=\"La culture organisationnelle de MSDS-Europe a \u00e9t\u00e9 d\u00e9finie par une r\u00e9flexion ax\u00e9e sur le client et, par cons\u00e9quent, nous avons cr\u00e9\u00e9 notre programme de Support Client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Programme de Support Client MSDS-Europe. Rejoignez-le!\" \/>\n<meta property=\"og:description\" content=\"La culture organisationnelle de MSDS-Europe a \u00e9t\u00e9 d\u00e9finie par une r\u00e9flexion ax\u00e9e sur le client et, par cons\u00e9quent, nous avons cr\u00e9\u00e9 notre programme de Support Client.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/\" \/>\n<meta property=\"og:site_name\" content=\"MSDS Europe\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/toxinfokft\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-18T14:05:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ToxInfoKft\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/\",\"url\":\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/\",\"name\":\"Programme de Support Client MSDS-Europe. Rejoignez-le!\",\"isPartOf\":{\"@id\":\"https:\/\/www.msds-europe.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg\",\"datePublished\":\"2020-03-11T08:54:23+00:00\",\"dateModified\":\"2026-02-18T14:05:07+00:00\",\"description\":\"La culture organisationnelle de MSDS-Europe a \u00e9t\u00e9 d\u00e9finie par une r\u00e9flexion ax\u00e9e sur le client et, par cons\u00e9quent, nous avons cr\u00e9\u00e9 notre programme de Support Client.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#primaryimage\",\"url\":\"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg\",\"contentUrl\":\"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"F\u0151oldal\",\"item\":\"https:\/\/www.msds-europe.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Programme de Support Client MSDS-Europe\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.msds-europe.com\/es\/#website\",\"url\":\"https:\/\/www.msds-europe.com\/es\/\",\"name\":\"MSDS Europe\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.msds-europe.com\/es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.msds-europe.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.msds-europe.com\/es\/#organization\",\"name\":\"MSDS-Europe International branch of ToxInfo\",\"url\":\"https:\/\/www.msds-europe.com\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.msds-europe.com\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2021\/04\/msds-europe-logo.jpg\",\"contentUrl\":\"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2021\/04\/msds-europe-logo.jpg\",\"width\":2296,\"height\":1067,\"caption\":\"MSDS-Europe International branch of ToxInfo\"},\"image\":{\"@id\":\"https:\/\/www.msds-europe.com\/es\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/toxinfokft\/\",\"https:\/\/x.com\/ToxInfoKft\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Programme de Support Client MSDS-Europe. Rejoignez-le!","description":"La culture organisationnelle de MSDS-Europe a \u00e9t\u00e9 d\u00e9finie par une r\u00e9flexion ax\u00e9e sur le client et, par cons\u00e9quent, nous avons cr\u00e9\u00e9 notre programme de Support Client.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/","og_locale":"fr_FR","og_type":"article","og_title":"Programme de Support Client MSDS-Europe. Rejoignez-le!","og_description":"La culture organisationnelle de MSDS-Europe a \u00e9t\u00e9 d\u00e9finie par une r\u00e9flexion ax\u00e9e sur le client et, par cons\u00e9quent, nous avons cr\u00e9\u00e9 notre programme de Support Client.","og_url":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/","og_site_name":"MSDS Europe","article_publisher":"https:\/\/www.facebook.com\/toxinfokft\/","article_modified_time":"2026-02-18T14:05:07+00:00","og_image":[{"url":"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@ToxInfoKft","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/","url":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/","name":"Programme de Support Client MSDS-Europe. Rejoignez-le!","isPartOf":{"@id":"https:\/\/www.msds-europe.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#primaryimage"},"image":{"@id":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#primaryimage"},"thumbnailUrl":"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg","datePublished":"2020-03-11T08:54:23+00:00","dateModified":"2026-02-18T14:05:07+00:00","description":"La culture organisationnelle de MSDS-Europe a \u00e9t\u00e9 d\u00e9finie par une r\u00e9flexion ax\u00e9e sur le client et, par cons\u00e9quent, nous avons cr\u00e9\u00e9 notre programme de Support Client.","breadcrumb":{"@id":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#primaryimage","url":"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg","contentUrl":"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2020\/03\/MSDS-Europe-Customer-Support-Program-1-300x300.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.msds-europe.com\/fr\/programme-support-client-msds-europe\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"F\u0151oldal","item":"https:\/\/www.msds-europe.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Programme de Support Client MSDS-Europe"}]},{"@type":"WebSite","@id":"https:\/\/www.msds-europe.com\/es\/#website","url":"https:\/\/www.msds-europe.com\/es\/","name":"MSDS Europe","description":"","publisher":{"@id":"https:\/\/www.msds-europe.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.msds-europe.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.msds-europe.com\/es\/#organization","name":"MSDS-Europe International branch of ToxInfo","url":"https:\/\/www.msds-europe.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.msds-europe.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2021\/04\/msds-europe-logo.jpg","contentUrl":"https:\/\/www.msds-europe.com\/wp-content\/uploads\/2021\/04\/msds-europe-logo.jpg","width":2296,"height":1067,"caption":"MSDS-Europe International branch of ToxInfo"},"image":{"@id":"https:\/\/www.msds-europe.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/toxinfokft\/","https:\/\/x.com\/ToxInfoKft"]}]}},"_links":{"self":[{"href":"https:\/\/www.msds-europe.com\/fr\/wp-json\/wp\/v2\/pages\/20670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msds-europe.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.msds-europe.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.msds-europe.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msds-europe.com\/fr\/wp-json\/wp\/v2\/comments?post=20670"}],"version-history":[{"count":7,"href":"https:\/\/www.msds-europe.com\/fr\/wp-json\/wp\/v2\/pages\/20670\/revisions"}],"predecessor-version":[{"id":37118,"href":"https:\/\/www.msds-europe.com\/fr\/wp-json\/wp\/v2\/pages\/20670\/revisions\/37118"}],"wp:attachment":[{"href":"https:\/\/www.msds-europe.com\/fr\/wp-json\/wp\/v2\/media?parent=20670"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msds-europe.com\/fr\/wp-json\/wp\/v2\/tags?post=20670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}