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24 hour hotline for dangerous goods shipments


24h hotline required by IATA DGR

            

 

We recommend our services both for marine (IMDG CODE) and road (ADR) dangerous cargos.

 

Our services is available 0-24 h, 365 days/year.

Our 24 h hotline provides expert information (in English language) according to the regulations on shipping dangerous goods by air (IATA-DGR).

 

Our service:

 

  • Management and processing of documentation accompanying to shipments of dangerous goods - for the quick and professional assistance.
  • Our colleagues - having proper theoretical and practical experience in the field of chemical safety and dangerous goods shipments - provide the information in English language regarding the dangerous goods shipments.
  • In our hotline service we provide immediate information and expert help regarding the composition of the goods shipped, about their hazards, the appropriate personal protection and in case of spillage, we provide information on the collection and disposal of the goods.
  • Upon request we provide an individual telephone number for our Clients
  • We record and archive all incoming calls
  • We provide a written report about the incoming calls to our Clients within 24 hours
  • A monthly report is prepared about the shipments for which we provided a hotline service, about the content of the calls and the information provided by our expert.

 

Information required to provide the service

 

  • The safety data sheets of the shipped substances or mixtures or filling in the questionnaire compiled by our expert

 

Our 0-24 h hotline service is available in the following schemes:

 

Flat fee with continuous availability

Cost efficient solution for at least 5 air shipments per month.

 

Ad hoc orders

The service is available between the departure and the arrival of a certain shipment, in the form of ad hoc order.

 

In our hotline service we guarantee:

 

  • the expertise, qualification and experience of our experts, together with their fluent English
  • the immediate information regarding the problems arising during the shipment of the dangerous goods
  • the quick and expert solution for the problems arising during the shipping
  • the correctness of the information provided by our experts and 98 % availability of the service

 

Request further information from our experts regarding the IATA DGR hotline service.

 




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